STORE POLICY

Product Availability

We undertake to keep our website current with regard to product names, descriptions and photos of products available. However, from time to time products listed in stock may not be available, if this occurs we will notify you by telephone or email to seek your instructions for a suitable replacement. If you prefer we will refund any charges incurred for that product immediately.

As our products are hand produced in small quantities, slight variances in colour or appearance (in particular soap tops) may occur, this variance will not effect the quality, usability or the way the product performs.

International Orders:

The purchaser is responsible for ensuring their purchases meet customs regulations for their country. The Soap Bar will not be responsible for customs duty or refusal of entry.

Feedback:

Any comments or feedback that you provide to us by any means will remain our property and may be used by us(with identifiers removed).

Terms Of Sale

All retail prices include GST, wholesale purchases have GST added at checkout.

We dispatch products after payment is received and until then the products remain the property of us. Payment can be made on line with Mastercard or Visa credit card, by telephone with credit card or by direct deposit.

Portage is undertaken by courier company. Orders are dispatched quickly after receipt and we aim to have orders completed within 48 hours (business days).

For retail customers, if you are not satisfied with your purchase, please contact us within 7 days of receipt and we will work with you to obtain a mutually satisfactory solution. For products produced by us, we will either replace the product or refund your money, for products that are not supplied by us, we ask that you return the product in it’s original packaging in a saleable condition after contacting us for instructions.

Wholesale Inquiries

We do not guarantee exclusivity in an area unless we have discussed with you our minimum required order size and range to ensure exclusivity. This minimum must be maintained to retain this status.

Once approved by us, we will give you access to wholesale purchase online.

Payment is by proforma invoice unless prior arrangement has been made.

As soap is a personal use product, we do not accept returns of wholesale lots unless there is a fault with the product.

Soaps should be stored in a cool place out of direct sunlight. Soap that are not on display should be kept in their paper packaging until put out on display.

Payment Methods

Credit / Debit Cards
PAYPAL
Offline Payments